Privacy Policy
Last updated: April 17, 2026
Truwell ("we", "us", "our") operates the website truwellstore.vercel.app. This Privacy Policy explains how we collect, use, disclose, and safeguard your personal information when you visit our website or make a purchase.
1. Information We Collect
When you visit our site or make a purchase, we may collect:
- Personal information: name, email address, shipping address, billing address, phone number
- Payment information: payment details are collected and processed directly by Stripe. We do not store your credit card number, CVV, or full card details on our servers.
- Device information: IP address, browser type, operating system, referring URLs, and pages viewed
- Cookies: small data files placed on your device to improve your browsing experience
2. How We Use Your Information
We use your information to:
- Process and fulfill your orders
- Send order confirmations and shipping updates
- Respond to customer service requests
- Improve our website and product offerings
- Prevent fraud and unauthorized transactions
- Comply with legal obligations
3. Payment Processing
All payments are processed securely through Stripe. When you make a purchase, your payment information is transmitted directly to Stripe via their secure, PCI-DSS compliant payment infrastructure. We never have access to your full card details. Please review Stripe's Privacy Policy for more information on how they handle your payment data.
4. Information Sharing
We do not sell, trade, or rent your personal information to third parties. We may share your information with:
- Service providers: payment processors (Stripe), shipping carriers, and hosting providers (Vercel) who assist us in operating our business
- Legal requirements: when required by law, regulation, or legal process
- Business protection: to protect our rights, property, or safety
5. Data Security
We implement appropriate technical and organisational measures to protect your personal information. All data transmitted between your browser and our website is encrypted using SSL/TLS technology. However, no method of transmission over the internet is 100% secure, and we cannot guarantee absolute security.
6. Cookies
Our website uses cookies to enhance your experience. These include:
- Essential cookies: required for basic site functionality
- Analytics cookies: help us understand how visitors use our site
You can control cookies through your browser settings. Disabling cookies may affect some site functionality.
7. Your Rights
Depending on your location, you may have the right to:
- Access the personal data we hold about you
- Request correction of inaccurate data
- Request deletion of your data
- Object to or restrict processing of your data
- Data portability
To exercise any of these rights, please contact us at support@truwell.store.
8. Data Retention
We retain your personal information for as long as necessary to fulfill the purposes outlined in this policy, comply with legal obligations, resolve disputes, and enforce our agreements. Order records are typically retained for 7 years for tax and accounting purposes.
9. Children's Privacy
Our website is not intended for children under the age of 16. We do not knowingly collect personal information from children. If we become aware that we have collected data from a child, we will take steps to delete it promptly.
10. Changes to This Policy
We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated "Last updated" date. We encourage you to review this policy periodically.
11. Contact Us
If you have questions about this Privacy Policy, please contact us:
- Email: support@truwell.store
- Contact page: truwellstore.vercel.app/contact